8/13/2023 0 Comments Arq backup windows![]() I'm not a fan of kicking someone while they're down, but I don't think that means customers can't be vocal in response to something like deleting customer data with 7 days notice. I agree with you on many of these points, but I don't see where the transparency is in giving people 7 days notice before their backups can no longer be accessed, without justifying that specific part of the plan. So you want to beat up on Stefan, you'll have to get through me first. I'll always stand by someone who says "hey, I stuffed up and I'm fixing it, and BTW, I'm suffering terribly mentally because of it as I care so much". Yet he continues to make the product better. He has been open about the toll this has taken on his mental health. To be honest, flaming Stefan, kicking him when he is down, achieves nothing. That's a tough bit because if you want to restore that old data, you haven''t got long to do so. The ONLY thing that I don't get (and I'd imagine cost is the driver) of why only a week's notice is being given. Most importantly, has he learned from all of this so it won't happen again. Has he a choice at this point in time? No. Do you think Stefan is happy about saying that? Of course not. So knowing all of that, what do you do now knowing all of the above? You make the best possible solution you can for your end user with the cards you've got dealt with, and that is, "sorry, you are going to have to start your backups all over again". He has come on this thread and apologised. I'm sure if Stefan could go back in time, we wouldn't be in this situation. Unfortunately that bed was made when ARQ 6 / 7 was developed. It's just too difficult and complex to do given how different ARQ 7 is. To minimise the risk of that unknown quantity, Stefan is being openly transparent that your old data cannot migrate to version 7. A massive headache for everyone involved and best not to repeat it. ![]() We know (including Stefan) that migrations from Arq 5 datasets into Arq 6 did not go well and resulted in loss of data. He is damned if he does and damned if he doesn't. ![]() From what I can tell, Stefan has taken the path of least pain for the user. ![]()
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